Ordering

Order Verification

All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time. 

What if I need to change or cancel my order?

Once an order has been placed, we're unable to make any changes.

If you need to cancel your order you can cancel until 12PM PST the following business day. To cancel within this timeframe, contact us at hello@sunpeonycoconut.com and include your order number in your request. If you decide against your purchase after the allotted timeframe, the order will be shipped to you and you’ll send it back as a normal return if eligible.

What is the status of my order? 

Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.

 

What if I receive a damaged item?

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at hello@sunpeonycoconut.com and we will get it taken care of for you! 

 

FINAL SALE ITEMS

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.

 

Can I return an item marked Final Sale?

All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you or we will deduct a restocking fee of 25% of the items price. 

 

What if I received a damaged item that was marked Final Sale?

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at hello@sunpeonycoconut.com and we will get it taken care of for you!

 

I ordered something and now it’s on sale; will you match the new price?

Unfortunately, we do not offer price adjustments for items that have been marked down or during sitewide promotions. We apologize for this inconvenience!

 

For return and exchange you constant from HERE!