Privacy Policy

privacy policy

sun peony coconut is dedicated to protecting your data privacy & safety. we want to be completely transparent about how we use it—this policy explains what data we collect about you, why & how we use it, as well as how we share & manage your information. it also provides your choices & rights regarding this data, so please read it carefully to be fully informed.

what information we collect & why

when you shop online with sun peony coconut, we collect your data in a variety of ways, including when you choose to share it with us.

when you purchase at a sun peony coconut store, we may ask you for the following information to contact you about your purchase or send you a receipt via email. you have the option to agree with or deny sharing this information with us.

• email address
• name
• shipping address
• phone number

when you purchase on sunpeonycoconut.com, we will ask for the following information. this information is necessary to collect payment, process & ship your order, & to communicate order status.

• email address
• name
• shipping address
• phone number
• payment details

when you sign up for our email newsletter, we will ask for your email address. you can choose to stop receiving sun peony coconut emails at any time, by clicking “unsubscribe” at the bottom of any sun peony coconut marketing email.

when you contact our customer care team via email or phone, we will ask for information to identify you in our system. this is needed to provide timely assistance. we may also ask for your feedback in shopping or communicating with us to improve our services.

when you visit sunpeonycoconut.com, the following technical information will be collected, in order to protect your data & our website. we also use this information to improve our shopping experience, products & services provided.

• ip address
• your browser type
• your operation system
• your browse behavior on our website, such as product pages visited
• shopping behavior on our website, utilized for delivery of re-marketing & promotional offers

we also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing & promotional offers. you can view our cookie policy for more details on this topic.

ads on other sites

if you choose to give other sites your data (such as google or facebook) their rules apply to that data, not ours. we do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. if you do not wish to see these ads, you will have to contact the other sites directly.

what do we do with your information?

when you purchase something from our store, as part of the buying & selling process, we collect the personal information you give us such as your name, address & email address.

when you browse our store, we also automatically receive your computer’s internet protocol (ip) address in order to provide us with information that helps us learn about your browser & operating system. email marketing (if applicable): with your permission, we may send you emails about our store, new products & other updates.

we may share your data within the sun peony coconut company. we may also share it with others who help us serve you. because we work with shopify, we will share your data with shopify & some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. these companies are required by law to protect your data & cannot use your data with the exception of helping us provide you with products & services or as allowed by the privacy law & our contracts.

shopify inc. uses a combination of data centers & cloud service providers to store your personal data in the united states & canada. when personal data is transferred to the united states, it is either done so through the eu-u.s. & swiss-u.s. privacy shield, for shopify’s own storage, or through contractual data protection addenda (dpas) with third-party service providers. the eu-u.s. & swiss-u.s. privacy shields are also considered adequate under the gdpr. shopify’s privacy shield certification statement can be found on privacyshield.gov.

how we get your consent

when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it & using it for that specific reason only. if we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

age of consent

by using this site &/or by accepting our policies, you represent that you are above the age of 16. if you are below the age of 16, then a parent or legal guardian must consent on your behalf. if we learn that we have collection any data for someone aged under 16, then we will delete it.

withdraw consent

if after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@sunpeonycoconut.com or mailing us at: 6475 E. Pacific Coast HWY #362 Long Beach CA 90803 disclosure

we may disclose your personal information if we are required by law to do so or if you violate our terms of service.

shopify

our store is hosted on shopify inc. they provide us with the online e-commerce platform that allows us to sell our products & services to you.

your data is stored through shopify’s data storage, databases & the general shopify application. they store your data on a secure server behind a firewall.

payment:

if you choose a direct payment gateway to complete your purchase, then shopify stores your credit card data. it is encrypted through the payment card industry data security standard (pci-dss). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. after that is complete, your purchase transaction information is deleted.

all direct payment gateways adhere to the standards set by pci-dss as managed by the pci security standards council, which is a joint effort of brands like visa, mastercard, american express & discover. pci-dss requirements help ensure the secure handling of credit card information by our store & its service providers.

for more insight, you may also want to read shopify’s terms of service (https://www.shopify.com/legal/terms) or privacy statement (https://www.shopify.com/legal/privacy) .

third-party services

in general, the third-party providers used by us will only collect, use & disclose your information to the extent necessary to allow them to perform the services they provide to us.

however, certain third-party service providers, such as payment gateways & other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. for these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

in particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

as an example, if you are located in canada & your transaction is processed by a payment gateway located in the united states, then your personal information used in completing that transaction may be subject to disclosure under united states legislation, including the patriot act.

once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

shopify disclosures to third parties shopify will never independently sell personal data for commercial purposes. however, shopify does disclose personal data to third parties or allow third parties to access personal data to help provide services—for example, to:

• store platform data
• operate the forums & other portions of shopify's website
• respond to & manage support inquiries

additionally, shopify may provide personal data, where permitted to prevent, investigate, or respond to:

• potential fraud
• illegal conduct
• physical threats
• violations of any agreements with shopify

shopify also provides information to third parties when legally required to do so. where shopify believes it is legally required to provide information, & not legally prohibited from disclosing the existence of the legal order, it will notify the data subject & give the data subject a chance to seek a protective order.

links on our site

when you click on links on our store, they may direct you away from our site. we are not responsible for the privacy practices of other sites & encourage you to read their privacy statements.

protecting your data

shopify is our data processing partner. to protect your personal information, shopify takes reasonable precautions & follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. if you provide us with your credit card information, the information is encrypted using secure socket layer technology (ssl) & stored with a aes-256 encryption. although no method of transmission over the internet or electronic storage is 100% secure, we follow all pci-dss requirements & implement additional generally accepted industry standards. for more information, you can view the shopify privacy policy.

cookies

‘cookies’ are small text files stored on your computer when you visit certain web pages. we use these important pieces of information to remember who you are when you come back & visit, keep track of what you have in your basket & tailor our website exactly to your needs.

cookies do not store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. for example, they help us identify errors, suggest related products you may like when browsing & allow you to connect with social media sites such as facebook, twitter & pinterest. we do use other "third party" cookies who may also set cookies during your visit to be used for retargeting purposes. you always have the option of disabling cookies, but your browsing experience will be compromised. cookies also do not cause harm to your computer.

you can view our cookie policy for more details on this topic.

your rights

you have the right to control your data & we know you want the ability to do so. we serve customers all over the world which means data privacy laws can differ in certain countries. if you are a european resident, here are a list of rights which apply to you:

you can request that we correct your data or delete all or some of it you can request a copy of your data or info about what we collect, why & who we share it with you can request to transfer data you gave us to other companies you can request that we stop using some data you can request that we stop sending you marketing you can make a complaint to a local data protection authority sun peony coconut will defend your rights & work with you to make sure you feel that your data is protected. if you have any questions regarding your rights, please contact us at hello@sunpeonycoconut.com.

changes to this privacy policy

we reserve the right to modify this privacy policy at any time, so please review it frequently. we will post any change to this page. if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, & under what circumstances, if any, we use &/or disclose it. the last update to this policy was july 19, 2021. if our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

questions & contact information

if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy compliance officer at hello@sunpeonycoconut.com or by mail at sun peony coconut privacy compliance officer

6475 E. Pacific Coast HWY #362 Long Beach CA 90803