DOMESTIC

Free shipping order $100 and over US only. All domestic orders ship via USPS first class with an estimated delivery of 2-7 days or USPS Priority or UPS ground when requested, with an estimated delivery of 3-5 days. Shipping costs are culculated based on weight and carrier and added to your total before check-out. Expedited shipping is also available upon request.

Once your item has shipped and tracking information has been provided. Sun Peony Coconut is not responsible for any lost or stolen packages.

We highly recommend to add your protection via Route App.

Route is premium package protection for your For Sun Peony Coconut order. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours. 

Note: If your order does not have Route, For Sun Peony Coconut is not liable for any lost, stolen, or damaged items during shipping.

How do I file a claim for my lost, stolen, or damaged package?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done very quickly through the Route Claims Portal!

You can file claims for lost, stolen, or damaged packages.

Note: Make sure to have the Sun Peony Coconut Order Number and/or the Route Order ID ready to use with the claim form.

Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim: 

https://claims.route.com/

 

How does Route reimburse me?

Route will process your refund or reorder.

 

If I return my order, will I be refunded the amount paid for Route insurance? 

No, Route Insurance is a final sale add-on that can not be removed from an order once it is placed, or refunded if your order is returned.

 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

All orders typically process and ship out within 2-3 business days.

If the address you provided is incorrect and/or unable to be delivered, the customer is responsible for any additional postage needed.

 

For return and exchange you can start from HERE! 

 

INTERNATIONAL

We ship via DHL Express Worldwide, UPS International, or USPS International. International shipping rates will be calculated at checkout via Shopify.

We are currently offering free standard shipping on orders over $300 USD.

Customer is responsible for any applicable duties and taxes.

Sun Peony Coconut is not responsible for any lost or stolen packages or any packages that are held in customs.